PRIVACY POLICY

dchandbag.com places great importance on your privacy and manages your data with careful attention. This privacy notice outlines the reasons behind our collection of your information.

Online Purchases

When you make a purchase through our online store, we operate under a contractual commitment. Your data is necessary to keep you informed about your order status, process payments, deliver purchased items, handle returns, manage warranties, and address your inquiries or complaints. We retain your data for 7 years. For purchases made using a dchandbag.com membership, your data will be stored for a minimum of 7 years and then throughout the entire duration of your membership.

Newsletter Subscriptions

You may choose to subscribe to our newsletter, which requires your name and email address. At the bottom of each newsletter, you’ll find options to update your details or unsubscribe from the dchandbag.com newsletter. We keep your data until you decide to unsubscribe.

In-Store Camera Surveillance

All our physical boutiques are equipped with cameras, a measure crucial for ensuring your safety, the security of our staff, and the protection of our products. Camera footage is stored for no longer than 3 months. dchandbag.com only uses these images if there’s a suspicion of a security incident, fraud, or theft. Additionally, we provide these recordings to the police upon their request.

Social Media Engagement

dchandbag.com uses social media platforms to keep you updated on the latest trends and products. You can follow us on Facebook, Instagram, YouTube, and LinkedIn. The use of these platforms is governed by their respective terms of service, over which we have no control. If you send us a question via social media, we’ll save your message and account name to respond through the same channel, and we’ll delete this information after 3 months.

Handling Inquiries and Complaints

When you contact us, we require certain information—including your name, email address, phone number, and other details needed to resolve your issue or complaint. We’ll retain this information for 12 months after your inquiry or complaint is resolved, allowing us to better assist you if you need help in the future.

We analyze these interactions to understand the nature of problems, evaluate how our team handles complaints, and improve our services. This analysis is conducted anonymously.

Third Parties with Access to Your Data

To deliver our services, we work with other organizations that may access your data:

  • Cloud-based systems, such as financial platforms, our website, online store, camera surveillance tools, newsletter services, event registration systems, and email platforms.
  • Organizations providing support and advice in areas like finance and automation.
  • Shipping providers responsible for delivering purchases and processing returns. We have agreements with these organizations regarding data use and security—they only receive the data necessary to perform their services and are prohibited from using it for other purposes.

On occasion, we may be legally required to share your personal data with other entities (e.g., the police or tax authorities).

Protecting Your Personal Data

We ensure your personal data is adequately secured. The systems and equipment we use are highly secure. Employees, temporary workers, and trainees are bound by confidentiality obligations and only access data necessary for their roles.

Your Privacy Rights

For example, you can request to review, correct, or delete your data, or object to its use, by contacting us. To verify the request is from you, we may ask for identification. We’ll respond as promptly as possible, within 4 weeks at the latest.

You can also reach out with questions or concerns about how your data is processed. If we can’t resolve the issue, you have the right to file a complaint with the privacy regulator, the Office for Data Protection.

As stated on their website, dchandbag.com is not responsible for the processing of your personal data by the dchandbag.com brand or organizations selling dchandbag.com clothing in their stores.